Privacy Policy

Privacy Policy

Leadlock.ai
Effective Date: September 24, 2025
Last Updated: September 24, 2025

1. INTRODUCTION

Leadlock.ai ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our AI automation services and opt in to our Application-to-Person (A2P) text messaging services.

This Privacy Policy applies to:

Our websites at sites.leadlock.ai, and leadlock.ai

Our SMS/text messaging services

Our AI automation services

All related services and communications

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When you interact with our services, we collect:

Contact Information:

Full name

Mobile phone number

Email address

Company name (if applicable)

Service Information:

Appointment details and preferences

Service requests

Calendar bookings

Communication preferences

2.2 Information Collected Automatically

When you use our services, we automatically collect:

SMS Service Data:

Opt-in timestamps and methods

Message delivery confirmations

Opt-out requests and timestamps

Message interaction data

Technical Information:

IP address (for web form submissions)

Browser type and version

Device information

Time zone settings

2.3 Information from Third Parties

We may receive information from:

CRM integration data

Calendar system integrations

SMS delivery reports from Twilio

3. HOW WE USE YOUR INFORMATION

3.1 Primary Uses

We use your information to:

Send appointment reminders and confirmations

Deliver marketing and promotional messages

Process service requests

Provide customer support

Improve our AI automation services

Maintain compliance records

3.2 SMS-Specific Uses

For our text messaging services, we use your mobile number to:

Send requested text messages

Process opt-in and opt-out requests

Verify message delivery

Comply with regulatory requirements

3.3 Legal Basis for Processing

We process your information based on:

Your explicit consent

Contract performance

Legal obligations

Legitimate business interests

4. DATA SHARING AND DISCLOSURE

4.1 No Sharing of Mobile Data

CRITICAL NOTICE: We DO NOT share, sell, rent, or trade your mobile phone number or SMS opt-in data with any third parties, affiliates, or marketing partners for their promotional purposes.

All categories of data use exclude text messaging originator opt-in data and consent. This information will NOT be shared with any third parties.

4.2 Limited Service Provider Sharing

We only share your information with:

Essential Service Providers:

Twilio: Our SMS platform provider (for message delivery only)

CRM System: For internal record management

Calendar Integration: For appointment scheduling

These providers are contractually obligated to:

Use your data only for specified services

Maintain strict confidentiality

Implement appropriate security measures

Never use your data for their own purposes

4.3 Legal Disclosure

We may disclose information when required by:

Court orders or subpoenas

Law enforcement requests

Legal proceedings

Protection of our legal rights

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred with advance notice and opportunity to opt out.

5. SMS MESSAGING PRIVACY

5.1 Consent Collection

Before sending A2P text messages, we obtain your explicit opt-in consent through:

Website calendar forms at sites.leadlock.ai

Clear consent checkboxes (never pre-checked)

Written documentation of consent

5.2 Consent Management

We maintain comprehensive records of:

When you opted in

How you opted in

What you consented to receive

Any changes to your preferences

Opt-out requests

5.3 Message Content

Our text messages:

Clearly identify Leadlock.ai as sender

Include only information you've consented to receive

Never contain deceptive or misleading content

Comply with all TCPA requirements

5.4 Opt-Out Rights

You can opt out of SMS messages at any time by:

Texting STOP to any message

Emailing [email protected]

Calling +1-650-334-0495

6. DATA RETENTION

6.1 Retention Periods

We retain your information for:

Active SMS subscribers: Duration of subscription plus 4 years

Opt-out records: Minimum 4 years per TCPA requirements

Appointment records: 2 years after service completion

Marketing interactions: Until opt-out plus required compliance period

6.2 Deletion Rights

You may request deletion of your personal information, subject to legal retention requirements.

7. DATA SECURITY

7.1 Security Measures

We implement industry-standard security including:

Encryption of data in transit and at rest

Secure access controls

Regular security audits

Employee training on data protection

Incident response procedures

7.2 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you within 72 hours via available contact methods.

8. YOUR PRIVACY RIGHTS

8.1 Access Rights

You have the right to:

Access your personal information

Receive a copy of your data

Know how your data is used

See who your data is shared with

8.2 Control Rights

You may:

Correct inaccurate information

Request deletion (subject to legal requirements)

Opt out of marketing communications

Withdraw consent at any time

Object to certain processing

8.3 California Privacy Rights (CCPA)

California residents have additional rights including:

Right to know categories of information collected

Right to know business purposes for collection

Right to non-discrimination for exercising rights

Right to opt out of "sales" (we do not sell personal information)

8.4 How to Exercise Rights

Contact us at:

Email: [email protected]

Phone: +1-650-334-0495

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we discover we have collected information from a minor, we will promptly delete it.

10. COOKIES AND TRACKING

10.1 Website Tracking

Our website may use:

Essential cookies for functionality

Analytics cookies to improve services

No third-party marketing cookies

10.2 SMS Tracking

We track:

Message delivery status

Opt-in/opt-out actions

No location tracking via SMS

11. INTERNATIONAL DATA TRANSFERS

We primarily process data in the United States. By using our services, you consent to transfer and processing of your information in the U.S.

12. THIRD-PARTY LINKS

Our communications may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies directly.

13. UPDATES TO THIS POLICY

13.1 Changes

We may update this Privacy Policy to reflect:

Legal requirement changes

Service modifications

New data practices

13.2 Notification

We will notify you of material changes via:

Email notification

SMS notification (for subscribers)

Website notice

13.3 Effective Date

Changes become effective 30 days after notification unless otherwise specified.

14. COMPLIANCE INFORMATION

14.1 Regulatory Compliance

We comply with:

Telephone Consumer Protection Act (TCPA)

A2P 10DLC requirements

CTIA Messaging Guidelines

California Consumer Privacy Act (CCPA)

CAN-SPAM Act

General Data Protection Regulation (GDPR) where applicable

14.2 Industry Standards

We follow:

Mobile Marketing Association best practices

Cellular Telecommunications Industry Association guidelines

The Campaign Registry requirements

15. CONTACT INFORMATION

15.1 Privacy Inquiries

For privacy-related questions:

Data Protection Officer
Leadlock.ai
Email: [email protected]
Phone: +1-650-334-0495
Website: sites.leadlock.ai

15.2 Supervisory Authority

You may lodge a complaint with relevant data protection authorities if you believe we have violated your privacy rights.

16. SMS-SPECIFIC TERMS

16.1 Message Frequency

Message frequency varies based on your account activity and preferences.

16.2 Message Charges

Message and data rates may apply. Charges are determined by your mobile carrier.

16.3 Carrier Support

We support all major U.S. carriers. Carrier-specific issues should be directed to your mobile service provider.

16.4 Help

Text HELP to receive assistance or contact [email protected].

16.5 Stop

Text STOP to opt out of all messages.

17. DATA PROCESSING ADDENDUM

For business customers requiring a Data Processing Addendum (DPA), please contact [email protected] to request our standard DPA.

18. PRIVACY NOTICE SUMMARY

What We Collect: Name, phone number, email, appointment details
Why We Collect: To provide services and send requested messages
Who We Share With: Only essential service providers (never for marketing)
Your Rights: Access, correct, delete, opt out anytime
Contact: [email protected] or +1-650-334-0495

IMPORTANT A2P 10DLC COMPLIANCE NOTICE:

Text messaging originator opt-in data and consent will NOT be shared with any third parties, excluding aggregators and providers of the text message services. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Last Updated: September 24, 2025

By using our services or opting in to receive text messages, you acknowledge that you have read and understood this Privacy Policy.

Leadlock.ai
Email: [email protected]
Phone: +1-650-334-0495
Websites: sites.leadlock.ai, leadlock.ai