Terms and Conditions
Terms of Service - SMS Messaging
Leadlock.ai
Effective Date: September 24, 2025
Last Updated: September 24, 2025
1. ACCEPTANCE OF TERMS
By opting in to receive text messages from Leadlock.ai ("Company," "we," "us," or "our"), you agree to these SMS Terms of Service ("Terms"). If you do not agree to these Terms, you should not subscribe to our SMS services.
2. SMS SERVICE DESCRIPTION
2.1 Service Overview
Leadlock.ai provides automated text messaging services for:
Marketing and promotional communications
Appointment reminders and confirmations
Service notifications and updates
AI automation service alerts
Account activity notifications
2.2 Message Frequency
Message frequency varies based on account activity and your preferences. You may receive messages when:
You have an upcoming appointment
There are updates to your services
We have promotional offers relevant to your interests
Your account requires attention
3. USER CONSENT
3.1 Opt-In Requirements
By providing your mobile phone number through our website calendar form at sites.leadlock.ai or any other method, you expressly consent to receive automated text messages from Leadlock.ai at the mobile number provided.
3.2 Consent Acknowledgment
Your consent includes agreement to:
Receive recurring automated messages
Accept that consent is not a condition of any purchase
Understand that message and data rates may apply
Acknowledge that message frequency varies
3.3 Consent Scope
Your consent applies only to Leadlock.ai and the specific campaign for which you opted in. We cannot transfer your consent to other parties or use it for unrelated campaigns.
4. OPT-OUT PROCEDURES
4.1 How to Opt Out
You may opt out of receiving text messages at any time by:
Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
Contacting us at [email protected]
Calling us at +1-650-334-0495
Using any reasonable method to communicate your opt-out request
4.2 Opt-Out Processing
We will process your opt-out request within 24 hours of receipt. Upon opting out:
You will receive a one-time confirmation message
No further marketing messages will be sent
You may still receive important transactional messages if legally required
4.3 Re-enrollment
If you opt out and later wish to re-enroll, you must provide new express written consent through our standard opt-in procedures.
5. MESSAGE CHARGES AND FEES
5.1 Carrier Charges
Standard message and data rates imposed by your mobile carrier may apply to all text messages sent and received. These charges are your responsibility.
5.2 No Premium Charges
Leadlock.ai s does not charge additional fees for SMS services beyond your carrier's standard rates.
6. SUPPORTED CARRIERS
Our SMS services are compatible with major U.S. carriers including but not limited to:
AT&T
Verizon Wireless
T-Mobile
Sprint
U.S. Cellular
Other regional carriers
Note: Leadlock.ai is not liable for delays or undelivered messages due to carrier-related issues.
7. MESSAGE CONTENT AND TIMING
7.1 Business Hours
Marketing messages will only be sent between 8:00 AM and 9:00 PM in your local time zone, in compliance with TCPA regulations.
7.2 Content Standards
All messages will:
Clearly identify Leadlock.ai as the sender
Include relevant information only
Avoid deceptive or misleading content
Comply with all applicable laws and regulations
7.3 Appointment Reminders
Appointment reminder messages are considered informational and may be sent outside standard business hours when necessary for timely notification.
8. DATA COLLECTION AND USE
8.1 Information Collected
We collect and store:
Mobile phone numbers
Opt-in timestamps and methods
Message history
Opt-out requests and timestamps
8.2 Use of Information
Your mobile information is used solely for:
Delivering requested SMS services
Maintaining compliance records
Improving our services
Customer support
8.3 No Sharing with Third Parties
IMPORTANT: Mobile opt-in data and consent information will NEVER be shared with or sold to third parties, affiliates, or marketing partners. We only share data with:
Our SMS service provider (Twilio) for message delivery
As required by law or legal process
9. PRIVACY AND SECURITY
9.1 Data Protection
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
9.2 Privacy Policy
Our complete Privacy Policy, available at sites.leadlock.ai/privacy, provides detailed information about our data handling practices.
10. COMPLIANCE
10.1 TCPA Compliance
Our SMS services comply with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations.
10.2 A2P 10DLC Registration
We maintain proper registration with The Campaign Registry for A2P 10DLC messaging compliance.
10.3 CTIA Guidelines
We adhere to CTIA Messaging Principles and Best Practices.
11. DISCLAIMERS AND LIABILITY
11.1 Service Availability
Leadlock.ai does not guarantee continuous, uninterrupted, or error-free SMS service. We are not responsible for:
Carrier network delays or failures
Message delivery failures
Incompatible devices or carriers
Changes to your mobile number
11.2 Limitation of Liability
To the maximum extent permitted by law, Leadlock.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our SMS services.
11.3 Indemnification
You agree to indemnify and hold harmless Leadlock.ai from any claims arising from your violation of these Terms or misuse of our services.
12. DISPUTE RESOLUTION
12.1 Arbitration Agreement
Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
12.2 Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
12.3 Venue
Any legal proceedings shall be conducted in the courts of San Mateo County, California.
13. CHANGES TO TERMS
13.1 Modifications
We reserve the right to modify these Terms at any time. Material changes will be communicated via:
SMS notification to active subscribers
Website notice
Email notification (if available)
13.2 Continued Use
Your continued participation in our SMS services after changes constitutes acceptance of modified Terms.
14. MISCELLANEOUS
14.1 Entire Agreement
These Terms constitute the entire agreement between you and Leadlock.ai regarding SMS services.
14.2 Severability
If any provision of these Terms is found invalid, the remaining provisions shall continue in full force.
14.3 No Waiver
Our failure to enforce any provision does not constitute a waiver of that provision.
14.4 Assignment
You may not assign these Terms without our written consent. We may assign these Terms without restriction.
15. HELP AND CONTACT INFORMATION
For SMS service assistance:
Text HELP to any message for immediate assistance
Email: [email protected]
Phone: +1-650-334-0495
Websites: sites.leadlock.ai, leadlock.ai
For opt-out assistance, text STOP to any message.
16. ACCESSIBILITY
We are committed to ensuring our SMS services are accessible to all users. If you require accommodation or have accessibility concerns, please contact us at [email protected].
17. AGE REQUIREMENTS
Our SMS services are intended for users 18 years and older. By opting in, you confirm you meet this age requirement or have parental/guardian consent.
18. CONSENT RECORDS
We maintain records of all opt-in consents for the period required by applicable law. You may request a copy of your consent record by contacting us at [email protected].
By opting in to receive text messages from Leadlock.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Message and data rates may apply. Message frequency varies. Reply STOP to cancel. Reply HELP for help.
Leadlock.ai
Email: [email protected]
Phone: +1-650-334-0495
Websites: sites.leadlock.ai, leadlock.ai
